Systems thinking skills

Source: Originally found here. Please read and study this concept map, which shows some common skills associated with systems thinking.

How might a systems thinker talk about scaling in emerging markets?

1. Immerse yourself in the chaos
2. Understand the product
3. Look at what is going on in the wider environment
4. Set up some facts - what is the model, what is the impact
5. Figure out what scale will look like
6. Set some objectives
7. Understand cost and value drivers
8. Do market SWOT
9. Set up expansion pathways
10. Systematise basic processes
11. Bring on actors
12. Oversee replication scouting and testing mission
13. Create and use feedback loop to improve systems
14. Systematise complicated processes with expert help
15. De-systemiatise processes, unbundle, de-mystify
16. Set up network of actors and activities and functions
17. Create learning buckets
18. Push through learning through the network
19. Oversee trickle through of information and action
20. Do continuous learning and innovation
21. Systematise
22. De-systemiatise 
23. Create networks
24. Package learning 
25. Distribute learning
26. Oversee trickle through 
27. Do continuous learning and innovation
28. Systematise
29. De-systemiatise 
30. etc

What types of careers are there in international development?

Skills (What you can do!)

• All skills needed!!

Functions (What role you would play!)

You may have 1 or more of these skills!

• Fundraising - storytelling, strategy, communications, budgeting, networking, relationship building, research, project management
• Policy - research, communications, legal, institutional development, relationship building, politics
• Institutional development - research, governance, relationship building, politics
• Economic development - economic modelling, industrial development, market systems strategy, welfare 
• Social welfare - advocacy, social welfare subsidies, charity work, 
• Private sector development - business innovation, enterprise development, enabling environment, entrepreneurship, taxation and legal
• Marketing and retail - commerce, business management, sociology, psychology, policy and/or network development
• Operations - logistics, network management, project management, finance, and/or results measurement 
• HRM - sociology, psychology, training and development, and/or team building
• Finance - finance, strategy, M&E, project management, and/or legal
• Results measurement - finance, strategy, project management, and/or research

New Trends (Where you might position yourself!)

• Market-based development
• Socialist market systems
• Social welfare
• Ethical business
• Fintech
• Behaviourial sciences
• Systems change
• Resilience
• Conflict 
• Livestock
• Healthcare
• Climate and the natural environment
• Informal sector
• NGO organisational development
• Foundation funding

Things to Remember!

• Be different - If you have good ideas that seem too out-of-the-box for traditional work, this could be the right time to build a skills around it and offer that skill to the development space
• Look deeper than large institutions - If you want to learn on the job, develop tangible skills and be part of an impactful project, start at the field and work upwards
• Competences are important - teamwork, patience, time management, critical thinking, adaptability, focus and determination

What does it mean to do ethical business in apparel?

What value do ethical standards bring to the fashion industry?
What does it mean to be ethical in fashion ?
What is the business case for ethical fashion?

• Product development that sources and uses raw materials according to sustainability regulations/norms/codes/standards/values in the industry 
• Product design that reflects stories from different people and different culture (i.e. non-normative, beyond the Western beauty ideal) and in a way that respects ownership and that protects against cultural appropriation for profit
• Innovation based on participative collaboration that understands power structures and control/equality/equity issues 
• Ensuring that wage payments, work health and safety conditions and regulations are observed, external audits and inspections are supported and violence and illegal practices are addressed through a fair justice system (Guardian)
• Working with producers and suppliers in developing countries: meeting regulations and codes and respecting power imbalances in ethical management styles and monitoring systems
• A systemic approach to certification/regulations/norms/codes/standards to bring about sustainability and scale and builds on the successes of supply chain strengthening (multi-stakeholder governance, transparency, independent verification, and third party chain of custody) (Business Fights Poverty)
• Creating a demand for ethical fashion by using multi-channel retail opportunities including pop-ups to showcase the brand the product and the story
• Ensuring that the pricing model allows producers and suppliers to be paid a living/decent wage even when it means charging the retailer or consumer a few pence more. The recent example of dairy farmers in the UK removing milk from supermarket shelves in an attempt to sell it directly to the consumer to get a better price.
• Understanding that in fashion there is economic value to the 'story' in the same way that any brand builds equity - through rational, emotional and behaviourial consumer analysis
• The impact on retail pricing - what is the market willing to pay?
• Businesses that 'work in Africa' do not automatically mean social enterprise or ethical sourcing
• Making your claims of ethical business practices credible and possible to observe and verify. Consumer driven - Mintel found that half of those surveyed said they would only pay more for ethical products if they understood clearly where the extra money went, and 52 per cent said they found information about which foods are ethical confusing (Supplymanagement.com)
• Working on textile waste to minimise, recycle, reuse, upcycle, upgrade, re-configure, re-integrate, and more (The Ethical Fashion Source)

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http://www.theguardian.com/world/2015/aug/10/lithuanian-migrants-chicken-catchers-trafficked-uk-egg-farms-sue-worst-gangmaster-ever
http://source.ethicalfashionforum.com/article/recycling-on-the-high-street-3-different-approaches

A systems perspective to supply chain development

In classic economic theory, making products cheaper by reducing the cost of goods (COGS) can mean removing the intermediaries in the supply chain where margin might be absorbed. This means system actors, such as agents, middlemen/women, traders, small retailers (kiosks) are vulnerable to the disintermediation. However, in low-income countries, this has a system wide effect: this will limit the supply of goods and services to marginalized populations, such as smallholder farmers or the urban poor and this will reduce employment and revenue generation by cutting the poor out of the system. Moreover, in times of desperation, this will naturally create conflict and instability that will have even more far-reaching effects beyond the original supply chain.

Things to remember:

• For real wide-scale change, take a step back and think more systemically and less narrowly and think about the wider impact of any intervention in business operations, pricing and COGS. 
• Rather than a focus on cost, price and money, consider gains that bring about long-term growth, such as quality, value and service-driven loyalty
• Yes, eliminating supply chain actors may reduce the cost of goods along the way, but there is no guarantee that this will be passed on to the customer.  
• Intermediaries are the backbone of a system and agents, traders, kiosks are ever present in a market - work through them rather than against them or by sidelining them
• Look at where the incentives lie. For a supplier, that wants to shed certain costs, who might be willing to take them on? Who might benefit? Who might see the value in managing this transaction directly? This is essentially the origination of outsourcing.
• Consider how the market could function better. As a supplier, you may be incurring a huge cost getting products to the consumer. However, if a retailer can offer a better coordination function, then it would make more sense to switch to wholesale operations. Many retailers in developing countries do this albeit with  need for capacity building around effective management. 

New to international development - Where to look for job opportunities?

Books

• Amartya Sen 'Development As Freedom'
• Dambisa Moyo 'Dead Aid'

Research/Think Tanks

• Overseas Development Institute
• International Institute for Environment and Development

Opportunities are for more seasoned development professionals with 5 years or so experience

CSR Networks

• Ethical Trading Initiative
• Ethical Performance
• Triple Pundit

Opportunities are emerging - from communications to technical assistance on projects

Social Business

• Stanford Social Innovation Review
• Business Fights Poverty
• Inclusive Business Practitioner Hub

Opportunities are emerging - technical assistance, field work

Corporate Foundations

• Rockefeller Foundation
• Gates Foundation
• ASPEN Institute

International Charities

• International Red Cross
• World Vision
• Save the Children
• Oxfam

Opportunities are communications, fundraising, project management, team coaching; may provide training to get you field-ready (smaller NGOs might be willing and able to send you directly to the field)

Development Consultancies

• DAI
• Adam Smith International
• Cardno Emerging Markets
• GIZ
• ITAD
• The Springfield Centre

Opportunities are in research, policy, monitoring and evaluation, project management; long term roles will get you field-ready on formal secondments or assignments, however, generally the roles are West-based

Practitioner Networks

• BOND
• Beam Exchange

Opportunities are for seasoned professionals with 5-8 years experience under their belt

An illustration on mental models for systems thinking

The graphic was originally found on Twitter posted by Amy Koo ‏@awykoo, who had come across it at a sustainability and systems workshop in November 2015: http://watersfoundation.org/category/newsletter-archives/march-2014/

Why might some poverty reduction project incorporate behaviour change theories?

Nudges
(behaviour change tactics)

• Commitment device. A commitment device is a choice that an individual makes in the present which restricts his own set of choices in the future, often as a means of controlling future impulsive behavior and limiting choices to those that reflect long-term goals.
• Temptation bundling 
• Loss aversion. More pain with loss than the pleasure for what we gain. The customers that cancel with you are more worried about what they will lose than what they could gain by switching and going elsewhere

System actors
(for market actors integrating nudges)
Market actors who may be interested in behaviour change nudges are diverse. We see commercial enterprises looking to develop a customer base within a low-income population at the bottom-of-the-pyramid; we see Governments wanting to affect the behaviour of citizens such as through giving up smoking, reducing speeds on the roads and paying taxes on time; and we see opinion leaders/institutions/social networks wanting to influence and change socio-cultural dynamics - think of #blacklivesmatter.

System change
(why?)
We think that some behaviour change nudging is needed when the context is new for people, such as a unprecedented growth in the market economy, or recent modernisation, or evolving non-traditional systems, or new sectors and economic activity that require new practice and behaviours.

Facilitation using behaviour change
(for development practitioners)

• Avoid prescribing behaviour. Instead, help system actors find the behaviour they want to adopt; let it be self-deterministic and self-motivated. This makes it easier to find the right nudge - through the process, system actors will indicate the right nudge for them and what it will take to adhere to the effects of the nudge. 
• Be intuitive and look for deeper narratives. System actors will tell you what they want but this will not be overt, out-loud and obvious. This will be through their attitudes, behaviours, mindset, actions, and perceptions. You will need to read all of these cues to understand the full script of what the actor is (not) saying to you.
• Look into the socio-economic benefits for sharing the costs of desgining and implementing nudges and the socio-economic benefits for the value created. This should be the basis for programming the nudge into the market system
• Celebrate the effort not just the intellect. Telling people that they are smart and intelligent can create situations where the individual relies on their intelligence to get them through complex situations. Often what is needed more is a combination of patience, commitment, sacrifice, and possibly super-normal hard work (= effort)

RCTs in poverty reduction and development: why are some practitioners abandoning RCTs?

This blogpost about ethics in international development is about a randomised control trial (RCT) in Kenya. In the experiment, some households in Kenya were given unconditional cash transfers of either USD 404 or USD 1525. The researchers found, unsurprisingly, that the lucky ones were happier and that their unlucky neighbours were unhappy. The paper is aptly titled “Your Gain is my Pain”.

Most importantly, however, the blogger reflects on why this type of research is done at all: "Am I the only one to think that is not ethical dishing out large sums of money in small communities and observing how jealous and unhappy this makes the unlucky members of these tight knit communities?" 

For myself, as a development practitioner with a systems thinking perspective, RCTs can come across as having very limited usefulness and application. They can also be quite machine-based: they either choose to wilfully ignore human behaviour or they simply limit their interactions with other disciplines (psychology, sociology, anthropology) so that they can create more simple hypotheses. Thus, it is felt that the applicability of an RCT for complex problems (such as systemic poverty) is limited.

The RCT we have seen from Kenya seems to fall into that trap too. This RCT seems to need to test the notion that poor people in Kenya might not exhibit the same reactions and behaviours as other people. As if the nature of the human condition (in Africa) is under exploration. To me, this is strange and feels like the original hypotheses might have been drastically distilled and reduced down to overly simplified thoughts.

I wonder how the findings would actually be useful to policy and projects. Who might need proofs from an RCT that Kenyans are like any other human being? How could such research be useful for development planning at an economic or social level? Why is the notion that proving that desperation, jealously and unhappiness occurs among very poor people is valuable? I would also wonder what long-lasting impact this type of research would have on social relationships in the communities in the future.

Globally, there is a large community of development practitioner who feel that RCTs in poverty interventions are not ethical and not useful. From my conversations with them, they make the following points:

1. In many RCTs, an assumption is made that the the groups will not be communicating with each other. However, it is actually very difficult to have demarcated and clear boundaries for the treatment groups to be adequately isolated. People talk. Information can flow through multiple channels and through multiple mechanisms (face-to-face, mobile phone, internet, etc) across groups, geographies, social hierarchies, institutions, etc. 
2. In RCTs, people might be very desperate because of the psychological and social impact of poverty and crisis. In this case all the RCT does is exacerbate that desperation and exacerbate those behaviours that present themselves when people are in desperate situations. The results are therefore naturally biased and skewed and outlying when compared to any group at any point in time. This is not adequately recognised in RCTs and thus not at all reflected when RCTs attempt to influence policy and project applications.
3. Over time, the RCT can have a lasting negative impact. Those RCTs which test the type of reactions as the one featured here in Kenya - jealousy and unhappiness - can damage social relationships between individuals and groups even after the trial has ended. Real people are not as adept to switching off their pain and trauma (and any additional feelings of betrayal, anger, envy, frustration, etc.) as machines might be able to! 

To strengthen an economic system means agents in system must explore, test boundaries. Not the consultants nor the policy makers. The entrepreneurs. - Shawn Cunningham

A video on the three dimensions of the facilitators' role

The video describes the three principal dimensions of the facilitator´s job.

Check out the website to find out! http://english.iifac.org/

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Alternatively, watch the video here from IIFACWEB and published on 1 Apr 2013

How are MBTI frameworks used to understand behaviour and manage teams?

The source material on cognitive learning styles can be found here on Wikipedia

MBTI for cognitive learning styles

Each is not a polar opposite, but a gradual continuum.

• Extraversion to Introversion

The extraverted types learn best by talking and interacting with others. By interacting with the physical world, extraverts can process and make sense of new information. The introverted types prefer quiet reflection and privacy. Information processing occurs for introverts as they explore ideas and concepts internally.

• Sensing/Intuition

The second continuum reflects what a person focuses their attentions on. Sensing types enjoy a learning environment in which the material is presented in a detailed and sequential manner. Sensing types often attend to what is occurring in the present, and can move to the abstract after they have established a concrete experience. Intuitive types prefer a learning atmosphere in which an emphasis is placed on meaning and associations. Insight is valued higher than careful observation, and pattern recognition occurs naturally for Intuitive types.

• Thinking/Feeling

The third continuum reflects the person’s decision preferences. Thinking types desire objective truth and logical principles and are natural at deductive reasoning. Feeling types place an emphasis on issues and causes that can be personalized while they consider other people's motives.

• Judging/Perceiving

The fourth continuum reflects how the person regards complexity. Judging types will thrive when information is organized and structured, and they will be motivated to complete assignments in order to gain closure. Perceiving types will flourish in a flexible learning environment in which they are stimulated by new and exciting ideas. Judging types like to be on time, while perceiving types may be late and/or procrastinate.

"Tell me and I will forget, show me and I might remember, involve me and I will understand." - Confucius

What are some useful indicators of systemic change?

What is systemic change?

1. A measurement  of the change in the rules that govern the system and that affect how actors/agents behave and function. From an economic perspective, this means going beyond the conception of people as 'rational individuals' and incorporating a better understanding of social constraints that lock us in to our patterns of consumption. 
2. The relationship between certain types of 'resilience finance' and the ability to confront shocks and disasters at individual level, household level, business level, industry level and across social networks and political positions 
3. A measurement of 'subjective resilience' at household level to better understand the ability to "anticipate, buffer and adapt to disturbance and change"
4. Developed by looking at synergies between the development, business and economics fields of study to better frame measurements of systemic change. Bringing together traditional nonprofit measurements around poverty and impact with typical business and social enterprise measurements of efficiency and effectiveness with typical economic measurements, such as tax revenues, job creation, labour income, for deeper systemic measurement, such as increase in business-to-business services, change in investment patterns towards long-term customer relationships and emergence of new market-based products and services that respond to pro-poor needs. 
5. A recalibration of the equilibrium. Moving systems from unjust to just, marginalisation to inclusion, structural disadvantages to systemic advantages (gender), traders to value creators, short-term transactions to long-term relationships and incremental shifts [in markets] to transformations and revolutions, 

What does a market system specialist like me do?

Economic Development

• Develop retail networks in developing countries to get products and services in the hands of low-income marginalised consumers
• Help aid programmes do more systemic social welfare through systemic safety net programmes
• Improve the enabling environment for MSMEs and the informal sector  

Social Business and CSR

• Look at supply chain interventions that go beyond the value chain approach and take more of a systemic perspective that actually deliver benefits to poor farmers 
• Identify different areas where CSR can be better programmed by way of a market systems approach
• Integrate the private sector into market systems approaches that have historically focused on socialist mechanisms (large State, community associations, NGOs)
• Work with system actors to identify areas where market systems development will make a difference

Behaviour Change

• Train practitioners on behaviour change and behaviour change methodologies to help projects deliver systemic solutions 
• Design behaviour change tools to improve the adoption and commitment of poor people to long terms savings and investments practices